For Residential Leaseholders in England & Wales
We Handle the Process.
You Get a Better Managing Agent.
You've been frustrated long enough. We run the entire process — sourcing, evaluating, and appointing the right managing agent for your building. You stay in control of every decision. Free for leaseholders.
Founded after personally completing this process for a 150+ unit building — an 18-month journey that showed us exactly what works and what doesn't.
Or fill in the form below — takes 30 seconds.
Get Your Free Assessment
A few quick questions — takes 30 seconds
The Challenge
Why This Service Exists
You know your managing agent isn't good enough. But making a change feels impossible. You're not alone — these are the barriers almost every leaseholder group faces.
No time to coordinate
Organising dozens of neighbours, scheduling meetings, and keeping momentum — it's practically a second job nobody signed up for.
Uncertainty about the process
Is it a simple vote? Do you need Right to Manage? What are the legal requirements? The complexity stops most groups before they start.
Fear of making it worse
What if the new agent is no better? Without industry knowledge, choosing blindly feels like swapping one problem for another.
Years of talk, no action
Everyone agrees things need to change. There's plenty of frustration in the group chat. But translating that into action? That's where it stalls.
Sound familiar?
A 30-second form. An honest answer within 24 hours.
Get Your Free AssessmentFree for leaseholders — no obligation.
The Solution
We Guide the Process. You Make the Decisions.
We run a structured, professional process to help leaseholder groups change their managing agent. We handle the sourcing, evaluation, and coordination — while you retain full control of every decision. Your building, your choice.
Built for leaseholders, by someone who's been there — we successfully completed this process for our own building and now help other groups do the same.
Leaseholder Led From Day One
How It Works
Most buildings are done within 4–6 months. Here's how it works.
Phase 1
Assessment & Planning
Weeks 1–2
- •Determine the best pathway (RTM not required, or RTM)
- •Assess viability and leaseholder support levels
- •Create a tailored project plan with clear milestones
Phase 2
Agent Sourcing & Selection
Weeks 3–8
- •Research and approach 6–8 quality managing agents
- •Run a professional tender process on your behalf
- •Leaseholders can suggest agents they want considered
Phase 3
Expert Shortlisting
Weeks 7–8
- •Analyse proposals against criteria your group sets
- •Present 2–3 best-fit finalists with detailed analysis
- •Provide clear comparison and recommendation
Phase 4
Your Decision
Weeks 9–12
- •You choose — we provide the framework, not the decision
- •Support contract negotiation and transition planning
- •Coordinate with outgoing and incoming agents
Phase 5
Handover
Week 13 onwards
- •Oversee the transition from old to new managing agent
- •Ensure all records, accounts, and contracts are transferred
- •Post-handover check-in to confirm smooth operation
Typical timeline: 4–6 months where RTM is not required, 6–12 months if RTM is needed.
Ready to stop talking and start the process?
We'll assess your building and tell you honestly whether we can help — within 24 hours.
Get Your Free AssessmentFree for leaseholders — no obligation.
How We're Different
Not all agent-finding services are the same
Directories show you who's paid to appear. Comparison platforms rank agents by price. Neither is designed to find the right agent for your building.
We do something different.
We work with you to understand what your building needs, curate a shortlist of genuinely suitable agents, and guide you through the entire process — from first conversation to transition day.
Why Choose This Approach
Change Your Managing Agent the Right Way
Expert Procurement, Leaseholder Priorities
You get 2–3 carefully vetted options, not 8 unknowns. We bring professional rigour to sourcing and evaluating candidates — based on the criteria that matter most to your building.
Your Building, Your Decision
We provide the analysis, framework, and recommendation — but the final decision is always yours. Leaseholder groups can suggest agents, set criteria, and retain full authority throughout.
Transparent & Accountable
Everything is documented. No hidden costs, no surprises. A transparent methodology with regular updates, so you always know exactly where things stand.
Fees & Transparency
How We're Paid
Free to leaseholders. Always.
The agent pays. Not you.
We only get paid when you appoint an agent you're happy with.
Example introduction fee
Paid by the incoming agent from their business development budget — never from your service charges.
This is a leaseholder led service. We work for you, not the agent — every step of the way.
Is It Right For You?
Is This Right for Your Building?
This works well for
- Buildings with 25+ units
- At least one leaseholder willing to help with initial outreach, with our guidance throughout
- Clear, documented issues with your current agent
- Realistic timeline expectations (months, not weeks)
This may not be right for
- Very small buildings under 25 units
- Fragmented communities with no champion or coordinator
- Blocks where only a few leaseholders are unhappy
- Urgency requiring change within weeks
Where It Started
Our Own Managing Agent Change
Leaseholder Led was founded on real personal experience. Our building had endured years of poor service — unresponsive management, unclear accounts, and maintenance issues that never got resolved. We coordinated the leaseholder group, ran a structured tender process, and successfully appointed a new managing agent who transformed our building's management. That hands-on experience, combined with a professional background in procurement and contract negotiation, is the foundation of everything we do.
150+
Units in building
6 months
Process duration
90%+
Support for RTM from contactable leaseholders
FAQs
Common Questions
Ready to Take Back Control of Your Building?
Tell us a little about your building and we'll be in touch to discuss your situation — no obligation, no hard sell. Free for leaseholders — the incoming agent pays a standard introduction fee upon appointment.
Takes 30 seconds — no obligation, no hard sell.