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    Terms and Conditions

    Leaseholder Led (a trading name of UK Block Consulting Limited)

    Last updated: 2 August 2026

    1. Introduction

    These Terms and Conditions (“Terms”) govern your use of the leaseholderled.co.uk website and our Right to Manage claim services. By accessing our website or engaging our services, you agree to be bound by these Terms.

    Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.

    2. Definitions

    • •“We”, “us”, “our” refers to UK Block Consulting Limited, trading as Leaseholder Led
    • •“You”, “your”, “Client” refers to the person or entity engaging our services
    • •“Services” refers to our Right to Manage claim services, including eligibility assessments, RTM company setup guidance, statutory notice preparation, and process management
    • •“RTM” refers to Right to Manage under the Commonhold and Leasehold Reform Act 2002
    • •“RTM Company” refers to the statutory company formed to acquire and exercise the right to manage your building, to which qualifying leaseholders are entitled to become members

    3. Nature of Services

    We are a Right to Manage claim service. We provide guidance, document preparation, and process management support for leaseholders pursuing RTM claims. We are not a firm of solicitors and do not conduct reserved legal activities as defined by the Legal Services Act 2007.

    Our services include:

    • •Initial eligibility assessments
    • •RTM company formation guidance
    • •Preparation of statutory notices (Section 78 and Section 79 notices)
    • •Service coordination for statutory notices
    • •Timeline and deadline management
    • •Counter-notice review and response coordination
    • •Management handover guidance

    4. Service Limitations

    The following activities fall outside our standard service and require separate instruction and additional fees:

    • •First-tier Tribunal representation or advocacy
    • •Legal advice on lease interpretation or property law
    • •Litigation or contentious tribunal proceedings requiring barrister or solicitor representation
    • •Dealing with unusually complex title issues
    • •Companies House filing fees and tribunal application fees

    Where such services are required, we will obtain your consent before incurring additional costs. If it becomes necessary to instruct legal counsel to represent your RTM Company at a tribunal hearing, this falls outside our standard service and will require a separate agreement between you (or your RTM Company) and that counsel, or a separate written fee agreement with us.

    5. Fees and Payment

    Our standard fee structure is:

    • •£250 setup fee per building
    • •£60 per participating leaseholder
    • •Minimum total fee of £1,500
    • •Contested tribunal work quoted separately if required

    Any quotation or fee estimate we provide is valid for 30 days from its date, unless we withdraw it earlier in writing.

    Fees are payable as follows:

    • •Initial invoice upon acceptance of our terms of engagement
    • •Payment required before commencement of work
    • •Additional fees for disbursements and contested work invoiced as incurred

    Payment terms are 14 days from invoice date. Late payment may result in suspension of services and interest charges at 8% above the Bank of England base rate.

    Submitting an enquiry or instruction to us does not obligate us to accept it. We may decline to act for any reason, and will endeavour to tell you why without unreasonable delay.

    6. Client Responsibilities

    You are responsible for:

    • •Providing accurate and complete information about your building, lease, and leaseholder participation
    • •Obtaining consent from participating leaseholders to act on their behalf
    • •Ensuring the RTM company is properly formed and compliant with statutory requirements
    • •Reviewing draft documents and notices before service
    • •Providing timely instructions and responses to our queries
    • •Arranging payment of disbursements (tribunal fees)
    • •Managing the RTM company after acquisition of management rights

    By engaging our services, you agree that:

    • •You will become a member of the RTM Company formed to acquire the right to manage your building
    • •We may be appointed as company secretary of your RTM Company for the duration of the RTM process, or until its first general meeting, whichever is later
    • •We and our authorised staff have the authority of the RTM Company to prepare and, where instructed, sign statutory notices, tribunal applications, and other documents relating to your RTM claim
    • •The appointed directors of your RTM Company have your authority to instruct us on your behalf

    You should be aware that if your RTM claim ceases after having been pursued unreasonably, you may become jointly and severally liable, alongside the RTM Company, for the landlord’s reasonable costs. We will advise you if we consider this risk has become material to your claim.

    7. Eligibility Assessment

    Our eligibility assessments are indicative only and based on the information you provide. We conduct reasonable checks but do not guarantee eligibility. Factors that may affect eligibility include:

    • •Building structure and self-containment
    • •Lease terms and qualifying tenant status
    • •Commercial space proportion
    • •Resident landlord provisions
    • •Leaseholder participation levels

    If eligibility issues emerge during the claim process, we will advise you promptly, but we cannot be held responsible for eligibility determinations made by the First-tier Tribunal.

    8. Statutory Notices

    We prepare statutory notices based on your instructions and the information you provide. As part of our service, we are responsible for identifying the parties who must be served and arranging service, by email and/or post, based on the information available to us.

    You are responsible for:

    • •Providing accurate information about the freeholder, any other qualifying tenants, and any other parties we rely on to identify who must be served
    • •Reviewing draft notices for accuracy
    • •Approving notices before service

    We cannot guarantee that notices will withstand freeholder objections if factual information provided by you was inaccurate or incomplete, or if circumstances change after service.

    By law, participating leaseholders’ names, addresses, and property ownership status must appear on statutory notices, which are copied to other leaseholders in the building and to your landlord. By instructing us to prepare and serve statutory notices as part of your RTM claim, you consent to this disclosure, which is required under RTM legislation regardless of our general confidentiality commitments in Section 14.

    Once an RTM Claim Notice has been served and remains active, you are prevented by law from withdrawing your support for the RTM claim or your membership of the RTM Company — this is a separate, statutory restriction under the Commonhold and Leasehold Reform Act 2002, and applies regardless of whether you still hold a right to cancel your contract with us under Section 9.

    9. Cancellation and Withdrawal

    If you are engaging us as a consumer (that is, acting outside your trade, business, craft, or profession) and the contract was concluded at a distance or without both parties present together (for example, online, by phone, or by email), you have a statutory right to cancel your contract with us within 14 days of the date you accept our terms of engagement, without giving a reason. This right does not apply if you are instructing us in the capacity of a director of a body corporate, or if you reside outside England and Wales.

    This right to cancel your contract with us is separate from, and unaffected by, the statutory restriction described in Section 8 on withdrawing support for the RTM claim itself once a Claim Notice has been served. That restriction relates to the RTM claim and your RTM Company membership, not to your contract with us.

    To cancel, you must notify us in writing or by email to [email protected], with a clear statement of your decision to cancel.

    If we have already begun work at your request before you cancel, you must pay an amount reflecting the services supplied and any reasonable disbursements incurred up to the point we are notified of your cancellation, plus our reasonable cost of processing the cancellation. This amount may be less than, but is not capped at, the full fee.

    If a majority of participating leaseholders withdraw their consent for us to continue facilitating the RTM claim for their building, the refund payable to each consenting leaseholder will reflect the fees paid less the reasonable value of work carried out and any disbursements incurred up to the point of withdrawal, subject to a maximum refund of 75% of the fees paid.

    10. Limitation of Liability

    To the fullest extent permitted by law:

    • •Our total liability for any claim arising from our services is limited to the fees paid by you for those services
    • •We exclude liability for indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity
    • •We are not liable for losses caused by your failure to provide accurate information or follow our advice
    • •We are not liable for adverse tribunal decisions, provided we have exercised reasonable skill and care
    • •We are not liable for delays caused by third parties (freeholders, Land Registry, Companies House, tribunal)

    Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

    If, without reasonable cause, we fail to meet a statutory time limit that applies to your RTM claim, you may ask us to reduce our fee by a reasonable amount, including a refund of anything already paid above the reduced amount. This reduction may, where appropriate, extend up to the full amount of our fees and charges, but excludes disbursements such as legal fees and Companies House incorporation fees.

    11. Professional Indemnity Insurance

    We maintain professional indemnity insurance appropriate to the nature and scale of our services. Details of our insurance coverage are available upon request.

    12. Termination

    Either party may terminate the engagement by giving 14 days’ written notice. On termination:

    • •You remain liable for fees and disbursements incurred up to the termination date
    • •We will provide you with copies of documents and information in our possession
    • •We may retain documents pending payment of outstanding fees

    We reserve the right to terminate immediately if you fail to pay invoices when due or breach these Terms.

    We may transfer the benefit of our engagement with you to another party, for example in connection with a restructuring or sale of our business. Where we use sub-contractors or associates to help perform the services, we remain responsible for their acts in connection with your engagement.

    13. Intellectual Property

    All documents, templates, and materials we prepare remain our intellectual property. You have a non-exclusive license to use these materials for the purpose of your RTM claim only.

    14. Confidentiality

    We will keep your information confidential, except where:

    • •Disclosure is required by law or regulation
    • •Disclosure is necessary to provide our services (e.g., to Companies House, Land Registry, process servers)
    • •You have given consent to disclosure
    • •The information is already in the public domain

    This is subject to the statutory disclosure requirements described in Section 8, which apply to information contained in statutory notices regardless of this clause.

    15. Data Protection

    We process your personal data in accordance with our Privacy Policy and UK data protection law. Please see our Privacy Policy for details of how we handle your information.

    16. Website Use

    You may use our website for lawful purposes only. You must not:

    • •Use the website in any way that breaches applicable laws or regulations
    • •Transmit any harmful or malicious code
    • •Attempt to gain unauthorised access to our systems
    • •Reproduce, duplicate, copy, or resell any part of our website without permission
    • •Use automated systems or software to extract data from our website (web scraping)

    17. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Use of third-party websites is at your own risk.

    18. Disclaimers

    • •Information on our website is for general guidance only and does not constitute legal advice
    • •While we make reasonable efforts to ensure accuracy, we do not warrant that website content is complete, accurate, or up to date
    • •Cost estimates and timelines are indicative only and subject to change based on individual circumstances
    • •We do not guarantee the outcome of any RTM claim

    19. Force Majeure

    We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including government restrictions, natural disasters, strikes, or telecommunications failures. We will notify you as soon as reasonably practicable if this applies, and will act reasonably to minimise the impact on your claim.

    20. Complaints

    If you are dissatisfied with our services, please contact us immediately at [email protected]. We maintain a formal complaints procedure and will investigate all complaints promptly and fairly. Complaints must be made in writing, and we aim to respond within 7 working days.

    We do not use an alternative dispute resolution (ADR) provider. If we are unable to resolve your complaint through our internal complaints procedure, you may pursue the matter through the county court.

    21. Changes to Terms

    We reserve the right to update these Terms from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

    22. Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

    23. Severability

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

    24. Entire Agreement

    These Terms, together with our engagement letter and Privacy Policy, constitute the entire agreement between you and us regarding our services and supersede any prior agreements or understandings.

    25. Company Details

    UK Block Consulting Limited, trading as Leaseholder Led

    Registered address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

    Company number: 17303885

    Email: [email protected]

    Website: leaseholderled.co.uk